Glossary Term: Field Failure Request (FFR)

A Field Failure Request is a type of change request which details a problem or non-conformity with the product as observed in the use of the product by the end-user known as the “field.” Products can fail for many reasons and are often not noticed in manufacturing and testing, by documenting field failure requests, manufactures can implement changes into the design or manufacturing process to avoid similar issues from occurring.

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